Policies and Restrictions
By using this site, or ordering from it, you acknowledge that you have read, understood, and agree to be bound by Philly Gift Shop’s policies. Please review our terms and policies.
All prices and specifications are subject to change without notice. Philly Gift Shop is not responsible for typographical errors. All typographical errors are subject to correction.
Philly Gift Shop accepts Master Card, Visa, Discover Card and American Express credit cards only for online purchases. Please note that the billing address you give to us MUST BE listed as authorized and on file with the bank that issued your credit card or we will not ship. This is for your protection and ours.
All items purchased from Philly Gift Shop come with a 30-day warranty against manufacturer defects only. The 30-day period starts when you receive delivery of the item (as specified by Delivery Confirmation). The warranty applies to the original purchaser only. After the 30-day warranty is over, the manufacturer should be contacted directly for repair or replacement. Our warranty does not apply to any items that have been modified or abused. Please note that items are not warrantied as to compatibility with your current components in regards to use, fit, or utility. Philly Gift Shop reserves the right to repair or replace defective items under warranty as we see appropriate.
No exchanges, refunds, or returns will be accepted past our 30-day warranty.
To initiate a return or replacement for a defective product you must request an RMA (Return Merchandise Authorization) number. After you email us your order number and the reason for return we will then give you an RMA number that is good for 10 business days. Any return without an RMA number or that has an expired RMA number will be refused and returned at the customer's expense. We do this only because there have been so many instances of people taking up to a month or more to send us the returned item. We are not responsible for lost RMA packages sent back to us, so please insure your package.
If you have received a defective product from Philly Gift Shop, you may return it to obtain a credit, exchange, or refund excluding shipping. Damaged or defective products must be reported to us within 48 hours (based on Delivery Confirmation) of receiving the products.
Philly Gift Shop reserves the right to assess a 15% Restock fee on returned non-defective items. Note that shipping, handling, or any labor charges are not refundable. Refund amounts will be based on your orders invoice at the time of purchase.
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