Philagiftshop.com

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Apparel/Adult
Apparel/Child
CDs and Video
Keychains
Liberty Bells
Live 8 Philadelphia!
Magnets
Miscellaneous
Mugs and Glasses
Pens and Desk Items
Pins and Tacs
Plush
Publications
Resin Structures
Snow Domes
Tote Bags

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No exchanges, refunds, or returns will be accepted past our 30-day warranty. To initiate a return or replacement for a defective product you must request an RMA number. After you email us your order number and the reason for return we will then give you an RMA number that is good for 10 business days. Any return without an RMA number or that has an expired RMA number will be refused and returned at the customer's expense. We do this only because there have been so many instances of people taking up to a month or more to send us the returned item. We are not responsible for lost RMA packages sent back to us, so please insure your package. Defective Items: If you have received a defective product from Philagifshop.com, you may return it to obtain a credit, exchange, or refund excluding shipping. Defective products must be reported to us within 48 hours (based on Delivery Confirmation) of receiving the products. Non-Defective Items: Philagifshop.com reserves the right to assess a 15% Restock fee on returned non-defective items. Note that shipping, handling, or any labor charges are not refundable. Refund amounts will be based on your orders invoice at the time of purchase. Any non-defective products returned to Philagifshop.com incomplete or altered from its original condition (missing screws, pieces, etc), not in a resalable condition (dirty, torn, missing boxes or paperwork), will be refused and returned at the customer's expense.